Return & Refund Policy

At wyziap, customer satisfaction and property peace of mind are our top priorities. If you are not completely satisfied with your security camera purchase, we offer a transparent return and refund process to assist you.

1. 30-Day Return Guarantee

We offer a 30-day return policy, allowing you up to 30 days after receiving your item to request a return.

2. Return Eligibility & Conditions

To qualify for a return:

  • Security cameras, NVR/DVR units, mounting hardware, and power accessories must be unused, uninstalled, and in their original working condition.
  • The item must be in its original manufacturer packaging complete with all mounting brackets, power adapters, cables, user manuals, and protective films.
  • Proof of purchase (order number or purchase receipt) is required for all returns.

3. How to Initiate a Return

  1. Contact our customer service team at [email protected] with your order number and the reason for return.
  2. Our support team will review your request and issue a Return Merchandise Authorization (RMA) along with detailed return instructions and the authorized return shipping address.
  3. Securely pack the item in its original box with protective cushioning and ship it back using a trackable courier service.

Important Note: Unsolicited returns sent back without prior authorization will not be accepted or refunded.

4. Return Shipping Fees & Defective Goods

  • Damaged, Defective, or Incorrect Items: If your security camera arrives damaged during transit, missing mounting kits, or fails initial power-on testing, please contact us within 48 hours at [email protected] with photos or videos of the issue. We will cover 100% of the return shipping fees and issue a free replacement or full refund.
  • Buyer’s Remorse / Change of Mind: If you decide you no longer want the product or ordered the wrong camera specification, you will be responsible for covering the return shipping cost.

5. Refund Processing Time

  • Once your returned shipment is received and thoroughly inspected at our facility, we will send an email confirming receipt and approval status.
  • Approved refunds will be automatically credited back to your original payment method within 3–5 business days.

6. Contact Us

For return authorizations or refund status inquiries, please contact:

  • Email: [email protected]
  • Phone: +1 213-616-8910
  • Address: 1139C El Centro Street, South Pasadena, CA 91030, United States